On Wednesday 20th June 2012 I purchased Whitesmoke's English grammar checker software. When I downloaded it I realised that the software did not automatically come on and I had to come out of the document and click on the short cut on my desk top. I contacted Whitesmoke and transferred me through to their technical team, who could not resolve the problem and they then had to transfer me to their "EXPERT". However, he wasn’t going to be at work for another couple of hours, but they would get him to ring me. A few hours passed and sure enough I got the call from the "EXPERT". The “EXPERT" tried various things but could not fix the problem so he had to go and speak to another "EXPERT" and between the two “EXPERTS” they would be able to resolve the issue. I then get an email basically telling me to uninstall the software and re-install it (which we had done countless times before) and to do a couple of other things and this should be the end to my problems. "WRONG" It still didn’t work and when I emailed them back three times to tell the "EXPERTS” that this had not worked, I got no reply over the next couple of days. It seems that "EXPERTS" have either taken a holiday together or they have gone on a course to try and solve my problem? I then emailed the company asking for a full refund and "guess what"? No reply. I can only assume that there must have been a public Bank Holiday where they are and they closed down for two days? I eventually managed to get my request for my refund through their online virtual chat line. My complaint is about the way in which companies like this are all too willing to take your money but when something goes wrong, you suddenly become invisible. And as for the technical side of the business, how many "experts" do they have? My guess is there are no experts and that when something out of the ordinary comes to light the attitude of "lets ignore him/her and they will go away" kicks in. I personally would not recommend that you have any dealings with this company or their product.