Best news these days is Dovenmuehle transferred my mortgage to another company! If that other company is only a tiny bit better, I'll be happy. The latest is, I had requested early cancellation of MIP insurance, which can happen at 78% in my case. One rep told me I was at 72%, another said I had to pay down over $800 in order to cancel. Who do I believe? So I paid $830 online. 5 days later I get an email saying due to a "computer glitch" they neglected to apply it to my account. So I call to see what needs to happen, as I'm aware my account is being transferred. First they tell me the payment won't go thru and I should pay $830 to the new company and start over. I say what if I pay them and then you put my payment thru? They say have the bank deny it. The bank won't deny, I have to watch for it and request a reversal when it shows up. I call them back and someone else tells me it will DEFINITELY go thru that night. The next day the bank doesn't have it, so I call again. Oh no that's wrong, the $830 was REJECTED ON JUNE 2 and I'll be getting a snail mail telling me so. I honestly don't know how this company is allowed to stay in business. They're dealing with people's money and lives and nobody knows what they're doing or talking about. I'm so glad I'll no longer have to deal with them. User's recommendation: DON'T DO IT.