I called 800.289.8004. Got Wells Fargo Dealer Services which is also Wachovia Desler Services. Followed recorded prompts which got me nowhere. Followed a suggestion I read to continually press #0#0 until I was transfered to a rep. Explained I need a letter as proof of release of lien. She transfered to an acct agent (but first gave me the direct number should I get disconnected!) The account manager took my info and processed my request. Told me it would take two business days to processed. I expect to have the letter within a week. Service was very helpful and friendly!