I've requested cancellation of my service in writing multiple times. I have a disability which doesn't allow me to speak, so I must conduct all of my communications in writing. The rep I reach via chat is asking that I call to request the cancellation. I have explained multiple times that I don't have the ability to communicate over the phone and they refuse to accommodate by providing a method to communicate in writing, or simply accept my cancellation request via chat. For several months now I have resorted to disputing the recurring charges on my credit card (which I am able to do without having to place a phone call), but that is very time consuming.