I had the same issue with this company. Without a doubt they are scammers. Using this website is no help either. I have seen many people complaining of never receiving their SMART WATCH; but, not one person has ever had their issue resolved. Sorry folks looks like we all got screwed. If this could be of any help to someone this is their current web address. Just don't allow yourself to be ripped off again by them! https://www.fynd.com/