On Monday afternoon, 8/13/2018, my Pacific Power & Light smart meter was installed by an independent contracting company, Aclara. The installation only took the 4-5 minutes but when I went out to look at the meter, I couldn’t open my gate that accesses the side yard. It was wedged shut (The two sides were off kilter so won't open or close.). I called PP&L who told me to reset the breaker and everything would probably be ok. After I explained to her what a gate was (a way to go from the front yard to the back yard!), she referred me to an 866 number to file a claim. I did that immediately. The representative assured me she would expedite my request. On Thursday, 8/16/2018, I called them back. That representative said she could not find any record of my call. Finally, after being on hold 6 or 7 minutes, she finally found the information. She stated she would have someone call me. As of today, I have not heard from anyone. I’m hoping that posting on social media will spur them on to contact me.