I called my internet provider as I could not connect to the internet and was then connected to you Smartfriend services. They said if I paid $49.99 up front they would get my computer to connect to the internet. Not only did it not work when he had me delete and restore my computer when I called back that gentleman wanted me to wipe my computer. I also feel scammed because when I called the man ready me some kind of statement as to what was included in the service I was buying. I asked him if it was a month to month and if I could cancel it at any time and he said yes, but after the payment went through he then told me nothing was refundable and that it was for a year. It was also later on that I got an email detailing me pages of rights, rules etc. I was able to fix the computer myself by deleting a recently installed update in windows. Why didn't your experts know this??? I also see that I am not the only one you have scammed https:///link removed/