We did not receive any of the services that Infusionsoft had promised to us and that we have been billed for. We were mislead and misinformed as to the capabilities and services that Infusionsoft promised us they could provide. After we uploaded our client list into their database we experienced problems getting through to anyone in customer servce or our "Coaches" to even get the initial process started and when we finally did get through after several months and finally scheduled the first of 3 of our hour long "Kickstart Onboarding Calls", that we were billed an add'l $1000 for on top of our monthly subscription fee, we were informed within the first 15 mins of that 1st call that none of the capabilities or services we were originally promised were even possible for them to provide to us. Our coach told us that everything we were looking to do with their service, that their sales rep assured us we could do or get, was not possible or something they could even provide. We then told our coach that we wanted to cancel the service and get a full refund and he said he couldn't help us with that but that he would inform customer service to call us to discuss our concerns. He said he could not give a name or phone number to us for customer service because he didn't have any of that info and could only send an internal request for someone to call us. What service company has no customer service number? It took several days for us to receive a call back but finally got a call from Taylor Barnette, a Customer Care Manager. I told him we wanted to cancel our service and get a full refund as their service was not capable of doing any of what was promised, nor had they provided us with any service of any kind to date. He told me we could cancel but that we would be billed an Early Termination Fee of $717 & they would not issue any refunds even though they have not provided any service to us nor could they do what we needed. We will be contacting our lawyer at this point.