I have contacted Hughes net customer service several times about my slow internet service. The first time I was told it was because I used up all my data for the month. I explained that I upgraded to 20 MB in August of 2018. Apparently your customer service rep didnt put in the order, so I requested to be upgraded again. I was told the speed would be up in 30 minutes. I called back again about a week later complaining of slow speeds, we ran test on my system and computer and I was told there was a technical issue on your end with the satellite. I was offered a 30.00 discount on my bill but not a time when the issue would be fixed. I called again tonight, 9/26/19 to again complain about my slow internet. The rep wanted to run diagnostics again. I told him I dont have 2 hours to waste just to find out that the problem is still on your end. I am tired of your rude customer service reps, they hang up on you when they cant answer your questions, they drop the ball when they need to upgrade service, and no one can give me an answer on when or how you plan of fixing the satellite. I am constantly being booted off the internet. I am so frustrated with your company I could scream. I want answers and I want them now. You dont mind taking my money but you continue to give me crappy service. Your commercials at this point are false advertising because the customer gets nothing like you advertise on tv. In my area you are the only internet provider so I am screwed no matter how you look at it. You do know that a breech of contract has occurred. I am thinking of suing and by the looks of the complaints on the internet looks like I could get a class action suit against you. What do you plan to do to fix my problem. I am not paying another bill untill I get the service I was promised when I signed my contract. Your customer service reps need to be schooled in how to deal with the public because they stink at their jobs.