Bought a mattress over the phone and the mattress I got was firm, not plush. Returned the mattress. And bought a mattress, substantially more expensive. Sleepys charges for boxsprings and won't do price matching once you sign the paperwork and accept the mattress. The mattresses you buy at 1800MATTRESS... MY SAME MATTRESS w A DIFFERENT NAME (of course) was 1/2 the price... and they include the Boxspring in ALL their sales. SLEEPYS SHOULD BE ASHAMED of their customer service and business ethics. I work for a international real estate company as do both my parents, and I can't wait to put a warning out to every broker in BOTH companies NOT to use SLEEPYS because of their return policies...or lack of! The audacity to charge 1300+ boxsprin + delivery ... when 1800MATTRESS includes it all in ONE purchase at the same price. There's an $800 discrepencey. DAVID ACKER IS AS BIG A THIEF AS MADDOFF, if not more of one! AND TO BOOT, READ THE BLOGS AND COMPLAINTS ON SLEEPYS BEFORE YOU EVER CONSIDER BUYING ANYTHING FROM THEM. THIEVES!!!