26 Nov, 2018 → by ClaimboUser881265
Sleepless night due to extremely noisy group in lobby
1
November 23, 2018 We were awakened around 10:00 + p.m. by waves of yelling and banging. (We thought someone was fighting.) When I called the front desk you could almost see the smile on the woman who answered's face. She said it was a church group and that they were eating their Thanksgiving dinner. (This was the lobby/breakfast area and that she had told them to quiet down.) When it was still going on I called again. She said someone was coming in at 11 and that she had called the manager. (I talked to the manager by phone the next morning.) I didn't get the idea that she had tried to do anything to fix the situation. This was NOT A CONVENTION hotel...I thought people stayed in a hotel/motel to get some rest. I said I was calling the police, which I did. At 11:15 I called again. At 12:30 a.m. my husband went down to the lobby and spoke to the crowd. They did quiet down after that and we were able to go to sleep. I feel the hotel did NOTHING to fix this horrible situation. I will NEVER stay at a Fairfield nor a Marriott AGAIN in my life.