1 Jan, 2018 → by ClaimboUser357507
sleazy customer service

2

I receive constant junk mail from this company (who must have "acquired" my personal information from another sleazy company). Finally I had enough and decided to try to stop it. I submitted three concurrent requests through their website to be removed from their mailing list and for my personal information not to be sold or traded. Request 1: I was told that I needed to fill out some form on their website in order to be removed. Hilarious, because I'm not even an M&T customer (never have been!) I attempted to fill out this form and it would not let me submit without entering a valid account number. Wonderful.. Request 2: I submitted a second ticket, this time making it very clear that I could NOT fill out this form on their website. Again I was told to fill out the form on their website. Request 3: I submitted a third ticket, again making it very clear that I had no way to fill out this form on their website without a valid account number. I told them again to remove me from their mailing and not to sell my personal information. This time I was told that they could "not remove me from their mailing list without my social security number and phone number". Furthermore I "could not submit this information online, because they do not have a secure form". So I would "need to call up customer service".. How convenient for them.. Request 4: I called up customer service, which put me through one of the worst automated systems I've experienced in a while. No options to do anything close to what I was looking to do (just "open up a new account" and "get account info" etc). I pressed 0 to get around the BS but it just said "invalid option". I finally was forced to select "open a new account". Of course this transferred me to somebody who "couldn't help me", and I was again transfered. Finally I got in touch with a bitter sounding lady, who took my address and name, and told me she would submit it. Of course I said "hey wait a minute, they said you needed my ss# and phone number". I asked her twice and she dodged my question, and just said that she would submit my request. Overall, a sleazy company with sleazy customer service, playing stupid games with somebody who isn't even a customer, just to get removed from their stupid mailing list! AVOID... I can't imagine what it must be like to be an actual customer.
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