18 Jun, 2019 → by ClaimboUser442194
sku: [protected] axe® – ex20 gloss black with machined barrel (19″x 9.5″, 5×108-120.65 bolt pattern, 72.6mm hub)

1

I contacted carid on 11/26/2108 about buying 4 Axe Ex20 Rims. I was contacted by kim Dodd's aasaking for inforamation on my upograded bear b rakes so she can sitdown with Axe wheel company to make sure the rims i wanted fit my Mustang Gt. I gave her all the info she needed, after which she copntacted me saying that there are no fittment problems and i can order and recieve my rims. i also told carid that i will not put the rims on mycar until 2019 summer time. boith caruid and myself felt that this was a no issues sao me waiting until summer would not be a PROBLEM.(i have all emails showing my discussion on fitment & Rivets/Centercaps with both dodd's and jorge. when i went to install the rims in 06/07/2019 to my surpise the rims did not fit then front wheels the brakes are right on the innerside of the rim. when i contacted carid they immediately said that the 30 day return policy had passed and that my car has upgraded brake lol, when i showed them the emails with all info and opproval by them and Axe wheel co. saying that the rims will fit my car they went back to the 30 day policy. carid has a Guaranteed Fitment policy that say if the rims dont fit they will take them back and find ones that do without no mention of there 30 day polies, it front and center on there web page. I beleive that i did nothing to make thos rims not fit, i took all the nessacerry step to give carid all info so they and axe can make a professional decision whether rims fit or it doesnt. The fact that they determined it did and the fact i told them about me not putting them on until summer 2019 cover me and make them responsable for this mess and they should take back these rims and work with me to get one that fit or just refund me my money it's a slam dunk in my opinion. they have been so unprofessional and i am disappointed, plus what the hell am I going to do with rims that don't fit my car. Hi Hector, I'm reaching out to you regarding your recent wheels order with us. The manufacturer is letting us know that the front wheels MAY require a 3mm spacer to clear the brakes. It may not even need any spacer, they're just letting us know of the possibility. We will send the spacer with the wheels at no additional cost to you. I just want to make sure this is ok with you before we continue with the order and start painting the wheels. If you are not ok with this we can switch your order to something that does not require a spacer. Please let me know either way, at your earliest convenience, so we can proceed with your order accordingly. Sincerely, Kimberly Dodds US Wheels CS Phone 800.505.3274 Email: kimberly.[protected]@carid.com Thank you so much! I am sending it over to them now, should have a response shortly on it. Sincerely, Kimberly Dodds US Wheels CS Phone 800.505.3274 Email: kimberly.[protected]@carid.com On [protected]:31, Hector L Perez wrote: ...Hello Kim Here is the front brake system I installed in my 2007 Mustang Gt [protected] Mustang GT Baer GT Plus 14" Front Brake Kit Part#:BAER-4261096 you can send this info to the AXE Wheel manufacture - EX20 Rim to see if will fit CariD Order #[protected] I will wait on your answer and take steps accord… Great news! The vendor said these wheels will fit no problem. They didn't say anything else about spacers so it looks like you won't need any. I am having them proceed with your order. Please let me know if you have any questions!
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