after 4 years of intermittent service outages - some 8x8 issues and some ISP issues, they are being really mean about letting me out of the contract. they could skip the hardass small payment and potentially I'd go back to them if my location changes. instead they decided to alienate me and the other 100 businesses I'm friends with (4-200 employees each) do yourself a favor any pay a little extra to get your internet and phone with the same company (cox, uverse, whatever) so you can skip dealing with two different vendors when something goes wrong. just finger pointing and no improvement.