The situation with Edith about the missing items tuned out to be misplaced items by the customer. The issue of being overcharged or not the prices that were agreed to was also not an issue. This company sets very specific pricing by the hour and it never deviates. The company took great concern when this consumer made a complaint and took action accordingly due to the great customer service that is in place. The matter was handled quickly and with great professionalism. This matter was satisfactorily resolved between company and customer. Sheri's Cleaning Service has enjoyed many years of great customer satisfaction because the customer is always first priority. They have many of the same customers for many years now.