I have been a customer of talk talk for 2 years now and unbeknown to me I have been billed for caller display form the start of my contract. I have only been made aware of this today and did not request this facility with my original order. I do not have a phone with caller display capability on it so it is therefore useless to me, whn i advised them of this they told me they would neither credit my account or refund the money for a facility i didn't order and cannoy use. I also requeste to rever back to paper billing as i cannot access my on line account, they did not action this as and when requested so subsequently my account fell into arrears which was brought to my attention via a letter from the company, I peompty settled the outstanding monies but am aggrieved that they seem to be able to act as thet please.