5 Jan, 2021 → by ClaimboUser907348
Signed up for misleading, unwanted subscription

1

PLEASE BEWARE: this company will try it's best to con you out of your money! My husband thought he was just paying a small fee for a trial for one CV with no obvious mention of signing up for a monthly subscription. As we have very hectic lives dealing with 2 autistic children, we didn't go through our bank statements with as much scrutiny as we should have. It turns out we were sent one email for the initial trial that still didn't clearly show we had signed up for a subscription (and it went to spam anyway so it didn't get noticed right away) then no other emails or information or anything from them at all for 3 years! 3 years they have conned us out of a monthly subscription with no word from them at all, even going so far as to frequently change the name of the payments on our bank statements to keep it less obvious so we didn't spot it, so very devious of them. As I said, we have an extremely hectic and all consuming life with 2 disabled children and we really don't need this too. They took ALOT of our money and we haven't even used their services in any of that time. My Husband tried ringing and explaining the situation for the customer service lady to slam the phone down on him then ignore his calls, terrible service! After trying an email instead, we received a reply stating they would only refund £16.95! Is that supposed to be a joke?? We have been wilfully mislead into signing up for a subscription for years costing us hundreds of pounds. Any help in this matter would be greatly appreciated as I will be taking this further.
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