We trying to request the medical record and been told we have to pay a fee of $25 dollars, that"s fine, but we want a pre-invoice, they said they do not have pre-invoice, they will write down the amount in the request letter and send to us as a pre-invoice, also told us this is the way to be done for the whole industry, which is absolutely not true. finally, we said ok, we can do that, but your guys really need to create a pre-invoice for the customers, the lady who is the manager of medical record department told us: "I don't need you to tell me how to run my business." What a terrible attitude, we will never go back again!!!!!!