Bought a Del paid cash Battery is defective The hard drives are also defective They only replace w the same battery POINTLESS .... Port is defective, drivers wont load, horrid customer service Refusal to give money back even w receipt. 7 mos old ..... still under warranty ....On phone from 9 am to 5 pm w a hurry up and wait for call after failed calls transfers and we'll get back to you when its convenient FOR THEM... I DONT SIT ON MY PHONE IM NOT A MILLENNIAL I HAVE A LIFE AND A JOB AND CANT ALWAYS HAVE MY PHONE ON ME HORRID CO HORRID Customer SERVICE CANT UNDERSTAND HALF OF THEM Not their fault, they get paid pennies on the American dollar (slave wages) and they do the best they can to communicate w heavy accents Horrid co horrid dont ever buy a Dell product Defective cheap terrible products ..... RUN AROUND RUN AROUND ALL DAY FOR THE LASY 3 DAYS ...... They could give two spits and a flock about their clients once they have your money RUN LIKE *** AND BUY A LENOVO ..... CANT REFUND MONEY OR WONT REPLACE ON A PRODUCT THEY KNOW IS DEFECTIVE AND EVEN IF THEY DO REPLACE THE BATTERY ITS GONNA FAIL AGAIN BUT BY THEN MY WARRANTY WIL BE UP AND THEY KNOW THIS ............BAIT AND SWITCH......... AND YOU'RE SCREWED User's recommendation: NEVER BUY A DELL EVER ITS A PIECE OF ***.