I made a reservation on January 20, 2020 for one person and was sent a text stating vehicle 628 would provide shuttle service to the airport but after waiting 30 minutes before and 20 minutes after scheduled pick-up, had to take a taxi to the airport where I almost missed my flight. I am requesting a refund of 12.98 shuttle fee. Confirmation# 3687499. The shuttle services was never provided. My daughter, the bellman of the hotel and a line of taxi drivers were all witnesses to what happened. I was standing right in front of the shuttle pick up sign, but no such vehicle ever showed up. Sent a text about what their location was at 10:13 P.M. when they didn't show up at 10:05, the scheduled time but no response. The picture of the driver sent was of an Asian man named Tony. There appears to be some scam going on there and I want a credit issued on my account because I am contesting this charge.