On April 6, 2018 my family and I were returning from a family vacation and had arranged for the Embassy North at Dulles to pick us up from the airport. The first issue, we waited almost 45 minutes for a shuttle to arrive. Second issue, when the shuttle finally arrived, it was in the worse condition possible. The shuttle doors would not open, the driver had to force the door open by pushing on it. The rear fender was totally damaged and rusted and there were no hubcaps on the vehicle. There was ten (10) of us returning from a family vacation and the lack of shuttle amenities left a negative impression on us. What really bothered us the most is we stay at the Embassy or Hilton hotels on every vacation we take and when we pulled up to the hotel to retrieve our cars there were several decent shuttles parked in front of the building. I want to make it clear that I am not accusing the driver as he was only doing his job. This was a management issue.