I contacted my case manager they assigned to make sure my docs were submitted on time. I have anxiety, slept apnea and narcolepsy. They sent forms to DC office but I go to office in VA. How did you even get dc fab when I gave you the va fax #. Therapist filled out forms and faxed in front of me and handed me confirmation page bc of my anxiety. Went to Neurologist office to get forms completed, dr office never received forms so I called and case manager said she sent again from fax in her office, but it’s not there. The operator faxed me the forms from general fax. Dr filled them out and sent them to case manager fax in front of me with confirmation page she said she didn’t get them. I called her from the dr office no response Neurologist sent them to general fax and got received. Evidently case manager fax has issues but the general fan for the company is electronic like WiFi not 1990s But this was after o got denial letter got not receiving dr info. Case manager only calls when things fall apart but never for prevention, Now I’m waiting for a nurse to review my file. I see a dr a specialist a neurologist at that but a nurse reviews my files and makes a decision of if my disability exists enough to get paid. I’m furious. How does this happen ? So now I need to tell my school to let the teacher assistants hire the principals. I’m asking for a new case manager. My company needs to get a new company to deal with std and ltd.