1 Jan, 2018 → by ClaimboUser325371
short brown stretch down coat

1

I purchased the above item on 26th November i London. I am very disappointed with the coat. Within 2 weeks of purchase there were 2 areas {mid front and right pocket) where threads of the material that have pulled and broken and areas across the coat where there are signs of small bobbles forming. During the two weeks I did not wear the coat every day or for long periods. I have e-mailed your customer service twice re this matter and also tried to ring your London stores and no one has answered the phone ( and no message or indication that there is likely to be a responses. Please can you advise how to arrange a return and refund of the coat. I live in the North of England so my returning to your store is not practical. S Porter [protected]@talktalk.net [protected] [protected]
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