I purchased a boot last year while it was on special, it is a winter boot. As winter arrived this year, i started wearing the boot. I got basically 4wears out of the shoe before the stitching came loose. It was collected, and i was told that it was wear and tear. Which ultimately means that the boot has a life span of 4wears? Not to mention the shoe which I had also gotten from Zando this year, the heel was a problem. Because I had already sent the boot back, I thought that i would rather take it to my shoe maker, of which my shoemaker told me that it cannot be fixed because the heel itself is faulty. Customer service is a waste of time, including Ameer, one of the people who responded to me... but only to confirm that their shoes have a limited lifetime. I will no longer purchase from Zando ever again. Their quality has been downgraded, and i will ensure to pass this message on to all. Dont be scammed by their quality