On 9/17/12 I ordered a 12 x 25 lean to style carport from Northwest Metal buildings. I was informed at that time that it would be 6 to 8 wks before install. I checked them out before ordering and didn't find anything bad about them. I didn't find out until install time that it was actually going to be West Coast that I would be dealing with. 10 weeks later, after many calls to see when I would get it installed, I was finally given a date, 12/5/12, crew would be there between 7 and 10. A crew of 4 hispanics shows up at 11:30. I was not there at this time so had wife instruct them where to put it. It took them about 4 hours to install it. Unfortunately my wife paid at this time, then sent me a picture after they left. They set the building about a foot back from where they were shown so it was partially blocking a window, and did not cut the legs to make it fit to my house as a lean to. Instead they built it so the high side of the lean to was actually sitting on top of my house roof. If left this way it would cause a dam and potentially ruin my roof, on top of that I have never seen a lean to that was taller than the structure it was leaning to! Immediately after receiving the picture I called West Coast and relayed my concerns and requested that they come back and install the way I ordered it. The customer service girl put me on hold a couple time while she spoke to the manager, and eventually came back with they had done nothing wrong and were happy with the job the crew did, since there wasn't a note on the order to "cut on site". I would have to take that up with NorthWest Mtl Buindings. I told them that was BS because they do this for a profession and that was terrible construction practices by putting the roof the way they did. She said once again they were happy with it, call North West. When I got home I called Northwest and relayed what had happened and she had me email photos and would get back to me the following day. I emailed photos and description to both West Coast and Northwest and got email reply's from both the next day. This is the one from West Coast: Good morning. I have reviewed your pictures and gone over your paperwork as well as your scheduling paperwork. The building that was brought out was what was ordered and gone over with on scheduling. I was told that the 9' side was going next to your house. It was never mentioned that we were supposed to fit the building under the eave of your house or that we were supposed to cut the legs on site to accommodate that. Had that been mentioned, there would have been a fee for them to cut the legs on site to do so as well as it would have been noted on the invoice for the installers to know. We would of had no idea that the building you ordered was taller then the eave of your house. Everything on our end was done correctly as ordered and scheduled with. If you would like us to go back out and make adjustments, we would have no problem doing so, but there would be fees due to the fact that nothing was incorrect on our part. Please feel free to let me know if you have any other questions. Thank you, Jessica West Coast Metal Buildings, Inc. [protected] I called Jessica after receiving this, I asked her if it was her that I scheduled with and he said yes. I then asked her if she told me there had to be 2' of space around the building for them to work, She said yes, I told her at that time that the 9' side had to be flush to the house so there wouldn't be 2' since it is a lean to. She said that was right. So now I ask her how it was put up correctly if it was not flush to the house. She continued to repeat that it wasn't written on the order so it is my fault . I said you and your crew must be stupid and have no common sense and ended up hanging up on her because the was no comprehension or service coming from this call. I spent 2 days and another $350 to move and repair the structure. it is still not what I ordered but it will do. Also I picked the metal colors but when they install they don't even use color match screws! So that looks like crap. I am still working with Northwest to get some reinbursement hopefully.