16 Jun, 2021 → by ClaimboUser489063
Shoddy work, poor communication

1

We initially went with Re-bath as that is who Lowe's uses. I was apprehensive about using any vendor from Lowe's as we have had two bad experiences with home remodels. A Re-bath vendor met us at our home in February and we went over everything we wanted to go into the bathroom which was a complete demo/reno. It would take about three months for them to install it and we said, ok. 3 months later, we get no communication from themat all until one morning early, they show up at our door, 7:30am. The embarrassed lead apologized and said he did not know that Re-bath did not reach out to notify us they would be coming this week, as we were not dressed for company. They came in and tore the bathroom apart. A few days, a lot of work, but still bad communication, we had a serious issue with the painter/drywaller who didn't show up when they were supposed to per the schedule. It set back the bathroom install off schedule by weeks. We had mirrors which were not centered, which the installers had to come back yet again to fix, resulting in damaged drywall. The backsplash didn't fit, which also necessitated another trip by another contractor to fix. We had no plumber show up at all, and no electrician which pushed the install out even further. A month after the initial install and 4 months after we first signed the contract, a very inexperienced painter had to come back and try to fix the past painting issues and now they're worse than ever. I'm angered and really disappointed how this has turned out. I will never recommend them to anyone.
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