In October of last year, I published a book using this company! The initial order was short by two books, as was the next order! After complaining, they put it right. I was supposed have my book in Barnes & Noble, Books a Million and Amazon. After much research, I discovered that there was no return policy with the book stores, so they would not stock my book! Mr Robinson said that if I paid $500 as a return fee, they would stock the books! I paid the fee! I have yet to see my book on their shelves!!! I was notified that Amazon was 'out of stock' and took the matter up with Mr Robinson ~ he said that Amazon is NEVER out of stock as it is print on demand (was I seeing things????) I set about trying to see how I could get paid by Amazon as several months had gone by and although I know that MANY people had ordered my book, I had seen not ONE CENT for it ~ in fact, the only income I had derived, had been from my OWN sales of the book! I emailed both Amazon and Dog Ear Publishing (Mr Robinson) on: May 2 May 10 I received no response! The customer service from this company AND FROM AMAZON is diabolical and in fact I see that ONLY THEY have made a profit from MY work! Amazon is now selling the book for $7.76 ~ HOW DO I GET MY PAYMENT FOR THESE ORDERS (Backoffice) and indeed, what profit IS there for a book that the RSP was $17.99? I would now like answers! Why is the publisher, the ONLY one to gain a profit from MY HARD WORK!!