Wow! I'm totally shocked by all the neg comments! Honestly, I love the thing. Can't live without it. I'm 31, don't have any wrinkles at all but I have my mom and grandmothers "chipmunk" cheeks and what they call "bulldog" lines at the sides of my mouth. I've noticed those lines, which have always been there, are a little more pronounced. I bought the Derma Wand and used it to smooth out the lines around my cheek and nose and it worked (temp) first time out of the box. I had to use the lowest setting (settings go from 1-9) for a few days but now I'm on 9 and there is no pain. Even when I first used it didn't hurt as bad as most of you had written. Maybe you had it turned all the way up? You get used to the sensation. I never watched the DVD. When I use it I use clinique moisturizer because the gel ran out and I prefer my moisturizer anyway and it last longer. I pull up on my "wrinkles" and apply firm (but not too hard) pressure and iron out those bad boys. I just go over and over them in an upward vertical motion. Also, I use it longer than they say to. I could spend a good ten minutes just running it all over my face. Plus, my skin feels softer and my pore size decreased. So, needless to say, I'm confused by all these neg comments and I'm so very sorry it isn't working the way you hoped it would.