I have contacted customer service several times and still have not received the item I paid for on 5/27/21.The problem is the NSD shipper, I have multiple case numbers: [protected] is the most current one and there are several with the same representative who is called Thurman. I started out with Ref No.[protected], then with Thurman after that with emails and still have not received what I purchased and or my refund. I have been super patient but this is the last straw and I want a refund and my membership cancelled. Today is 6/23/21, give me multiple breaks!! This has been a ridiculous experience and the worst experience with customer service I have ever had!!!