1.I have found on several orders that the merchandise can take from 2 weeks to a month, sometimes having to go to Ohio, Kentucky, before arriving in California. 2. One delivery was returned to the company because the delivery service could not find the address, yet I have things delivered all the time to this address. By the time I reordered the items, they were out of stock 3. I was told it was my responsibility to contact the delivery company DHL in order to resolve delivery issues or else pay an additional fee to have it resolved sooner. 4. This seems so inefficient. Other retailers seem to have all of these logistics worked out. The merchandise is very attractive and reasonable when on sale, but I am hesitant to order again as each time it seems that there is a new glitch and yet customer service seems to wash their hands of any delivery problems. Suggest they get a new shipping system and that customer service be more user-friendly when it comes to resolving shipping problems. On line ordering is not this problematic with other vendors.