bought a portable generator (pretty big and heavy)my amazon order was due Wednesday 23rd. they initially tried to set up a delivery schedule that day via text message, (people were waiting all day here at home) that never happened hen again the next 2 days. Then they quit texting us.now 1st july. calling NSD, no one ever calls back. hard to get any assistance. finally got through to the, local depot in Owensboro Ky, they are not calling back either. seems a lousy deal with this company, look like others are seeing the same problems we are. I dont want to mess with refunds, and anyway amazon has gone up on price if i wanted them to send another.