20 Jul, 2020 → by ClaimboUser596061
Shipping Issues and Bad Customer Service
1
Placed order Monday 7/13, received email confirming item being shipped Tuesday 7/14 at 7:00 am and that it would arrive within 5-6 bus days via UPS. It is now 7/20 and neither UPS or USPS show they've received a package - it simply shows a label was created on 7/14. I called customer service and was on the phone for close to 2 hours. They cannot confirm the item shipped, tried to say it was UPS issue, and that I can call back again after Wednesday 7/22. The lady also hung the phone up on me when I asked to receive some type of confirmation that the shoes actually left the warehouse. User's recommendation: Do not order from this website.