Our daughter will be a freshman in college this upcoming Fall semester. She had put off ordering one of her books as she had a question for the instructor regarding edition. When she went to order the book online she decided to try Chegg as they had the book used and $40 dollars less than the college bookstore. She entered the order but was never given any shipping information or options and at the end of the transaction, before clicking on "place order" there was a message giving her the expected date of shipment - almost three weeks from the date of order placement. She went back to see if she could expedite the order but there were no options or information, despite Chegg stating on their textbook homepage that books can be expedited. She didn't need the book for ten days which is ample time to have sent by almost any means. I took over from there and called Chegg directly. The customer service rep was sweet but clueless and could not give us any shipping information whatsoever, only stating that maybe there aren't any options for where we lived (?!). I should have asked to speak to a supervisor but I was so shocked that I didn't immediately think about it. I tried going back and following the order steps again but once you are logged in the system remembers the previously incomplete order and will not delete it, even when you remove the item from your basket. Our daughter ended up ordering the textbook through the college using two day air - of which she was able to choose to use and was given three shipping options. Chegg needs to do some serious revamping of their shipping policies and customer service. I doubt we will try to do business again.