I've ordered a number of items from US and paid for the delivery fee at the checkout (not mentioning the amount for the delivery). I then received a card from my local delivery office saying that I need to pay much more for my package to be delivered to me! Nowhere on the website and a checkout page was it mentioned when I placed an order. This is an absolute ripoff and a scam! It is clear now how they make money, dishonest money! When I contacted the support team, I received 0 support and help, which is not meeting 'treating customers fairly' regulation, which can be reported to the relevant regulator.