AceCanopy of Palmdale CA shipped us a product which was impossible to assemble because of missing parts. Ace then ignored repeated emails to their yahoo.com account, and repeated voice mails (no human ever answered the phone). Finally, when we filled BBB complaint, they responded, but only to BBB (we later received copy from BBB). Their response? Total lies: that they had offered to resolve the problem and we had refused. (The never communicated with us in any fashion.) We received refund from Discover Card after bringing small claims suit against them and Ace. (Ace never responded to the suit, either, and as out-of-state company it was impossible to get jurisdiction over them in small claims.) Moral of the story: Ace Canopy sells defective products and then lies.