On June 12, 2012, I made an online purchase of a dog bark collar for $84.95. The business is Pet Street Mall. Phone: [protected]. The order number is 5450443 The picture of the collar showed a smoothe-edged dog bark collar with no sharp prongs digging into the dog’s neck. When the dog bark collar arrived, it had 3 sharp prongs to dig into thE dog’s neck. The prongs were the longest and sharpest I have ever seen, over one inch in length. Me, along with tens of millions of pet owners would NEVER shock a dog with prongs sticking in its neck. And my dog is small, just 9 pounds. The prongs looked like they were made for a 100 pound aggressive dog. I E-mailed Pet Street Mall that I was returning the dog collar unused. Pet Street Mall said I had to wait a couple days for “permission” to return the dog collar along with a special return number. I waited five days and heard nothing. So, I mailed the dog bark collar back and requested that my account be credited. I told them the picture shown was not an accurate representation of the actual collar and that I had never heard of the need to obtain “permission” or wait a week to return a product. I informed the company that I would file a complaint if I did not get a refund. That was over two months ago. The company committed fraud by misrepresenting the nature of the dog bark collar. And, the company does not have the right to say it must give permission for a return. In any event, the company did not E-mail a number to attach to the return until at least 9 days after I contacted them, after a more than reasonable time for me to mail the object back which I did. The “permission number” given was 5450443. A refund is in order. And the company should be told to accurately represent its merchandise. It cannot require purchasers to wait for “permission” to return the merchandise nor force customers to wait a week before mailing back a fulty purchase.