On approximately the 18th of Feb my wife was ironing a sheet with an almost 3-yr-old Shark GI468NN electric iron when it start shooting out electrical sparks which caught the cord on fire and burned a hole in the sheet and the top my wife was wearing. The iron gets very little use so still looks new. We called Shark's customer service a few days later with the purpose of letting them know we felt they had a defective and dangerous product but that experience was so poor that we finally gave up trying to help them out. We sent them pictures and video but still had to tell the same story to several people and then commit to taking future calls.