I purchased vaccum 11/2018 from HSN. In November of 2020 I swept up a piece of ribbon. After removing it per instruction booklet, it began making loud noise and losing suction. I called customer service and after her directing me to put it on video, she listened to noise and had me to show her model number etc, she directed me to send picture, proof of purchase and yo cut end of cord. On Dec 18, 2020 I called again and she watched cut cord and repeat model number, she then told me I would get a replacement in 1 to 2 weeks. Well it's been 1 month, no replacement and several stories. I was guaranteed the week of Jan 11, 2021. Now its Jan 18 no vaccum.