I've been having a hard time simply deleting my account after they made unauthorized charges for a zazzle black membership, and am still waiting for some kind of confirmation that my account has been deleted. It started when I received a "welcome to zazzle black" email after having not logged into my account for months. I had cancelled that service back then after receiving terribly slow service (all i ordered was a mug and it took forever to arrive). When I submitted a complaint to support they claim its an auto-renewal. How the do you auto-renew an account that was cancelled? I also cant login to my account no matter how many password reset links they send to me. I think they don't bother sending confirmation emails when you cancel that service just so they can scam you a year later and claim they're auto-renewing the membership that you cancelled. If you have no proof of the cancellation they can makeup any story they want. I would stay away from zazzle and always make sure you have alerts setup with your bank so you can keep a lookout for unauthorized or fraudulent charges from shady businesses. My only desirable resolution is for my account and debit card information to be deleted. I want nothing to do with this company.