My sewer pump quit working on Sunday on 08/29/2021. I called Fidelity home warranty 08/29/2021. Monday 08/30/2021 I had a company from 60 miles away show up around 4:00 p.m. to fix the pump. After removing the basin cover he called a pump service to remove the over flowing sewage. The sewage was removed and he could not identify the pump. He said he had never seen one like this. The pumping co. Identified the pump for him as a e/one 1010. It was to late now to make calls to find a pump. He would work on finding a pump in the morning 08/31/2021. Mid morning of the 31st I contacted him and he said he was not having any luck finding a pump. With my sewer system shut down, I started researching to find a pump. I found Signa Mechanical in Phoenix that work on and stock these pumps. They could come out on 09/01/2021. I called Fidelity Home warranty to let them know that the plumber they sent out could not find a pump and I had found a Co. that could repair or replace the pump for me. I ask if they would apply my warranty to this Co. since there plumber could not find a pump or repair it. They said No and closed out my claim. I lost $75.00 service call fee and my Home Warranty was not effective. My Service Work Order #8364160