I need an explanation and replacement for my severely damaged luggage. I took the train from Canada to Seattle, upon arrival I was left at the baggage area for 1 of my bag was missing...I went liok for customer officer and as i went out one stafff carry my bag towards me explaining it was left on the train. But i am shocked why my bag was so severely damaged..so many questions but the staff only answer was to file my complaint...so i took a video and picture to document it..kindly replace my.luggage as soom as possible..pls thanks