Dear Ouibus, The bus I took from Den Haag to London was the number 6670 and my booking reference is E2XRUQ. The departure time was 8:30 and the arrival time on the ticket was 17:30. We arrived in London at 20:30 and many passengers, including myself, missed their connecting journey. The bus was stationary for around 2 hours before crossing the eurotunnel. The bus also returned to the customs before the tunnel crossing for nothing. I believe this could be rectified with a refund of a part of the ticket, as all the passengers of the bus were reaching their destination 3 hours later than stated on the ticket. I look forward to your reply. Regards, Astrid Burden