On the 30/11/2020 a sum of R3478.73 was debited from my account as arranged for the settlement of Makro account with the reference number:[protected]. I was not sent any settlement letter and the full amount is still appearing on credit beaurox. I phoned VVm and a very rude consultant instructed me to phone Makro because apparently there was no such account appearing on her side. Kindly send me my proof of payment and update the credit beaurox(s)' status