RUN, don't walk away from this company that practices fraud with no shame! In 2009 I purchased and paid for in full a Premiere Pro Publishing package. Since my book was not complete at the time, I did not immediately utilize it. In 2012, my book was complete and I initiated the process of submitting the manuscript. After submitting, I was almost immediately contacted by Krista Hill in the Editorial department saying my book had potential but that it needed a "thorough content and typo edit." This would cost me an additional $3200. I paid this in 3 installments. I received my revised manuscript with a list of changes to be made. i made the changes and re-submitted it only to be informed that they had found more errors and I needed to spend another $3000 to remedy them. I said I could not afford it and that I would go through again and check it over. Meanwhile, iUniverse had one of their publicity agents contact me about the publicity for the book. At first I assumed he was talking about the publicity package that was included with my initial publishing package purchase. No, he was talking about getting me to spend over $24, 000 additional dollars for publicity. In my stupidity I agreed but was up front with him that I could not pay it all at once and would could scrape together $4000 for an initial payment. He said that was fine and that they would work with me on other payments. Working with me on the other payments meant only that I would get two, sometimes three calls a week from their "Collection" department demanding that I pay in full plus collection fees, since when they submitted the charge to my card it was declined. I spoke with Nolan and he said he would take care of it. Taking care of it means nothing except there are more collection calls and that my manuscript is put on production hold. Not only are they refusing to move forward with my manuscript, they have also locked me out of the author's part of the website. I have left multiple messages for Nolan regarding this matter and no responses. I have informed my bank that iUniverse is not reputable and that no charges were to be allowed from them on any of my accounts. Further, I plan to take this matter to our state's attorney general as well as Indiana's. I also plan to look at going after them for fraudulent business practices and for theft by the fact they have my money and will not give me the services I paid for, nor have they refunded it despite my request for them to do so. This matter has been escalating since January, 2013. Bottom line, RUN, do not walk AWAY from iUniverse. These people will do anything, with no conscience whatsoever, to get your money. This needs to stop. Anyone who has had similar dealings with iUniverse needs to go after them to the full extent of the law. That is what I plan to do and will not stop until something happens to resolve the issue in a positive manner. If they do not resolve my issue with a full refund of the money paid and resolve the book production issue, I plan to take as much legal action as I have to in order to get this issue resolved. Best of luck to anyone considering publishing with iUniverse, but your best bet is to run elsewhere!!!