Purchased my Harley brand new with a warranty in 2016. Made sure I had the warranty. I was told recently that my rocker box was leaking and to bring it in because the warranty covers it. Not one time was a deductible mentioned by anyone at Harley Davidson Falcon Fury. Even up to the point when they scheduled to deliver my bike back to me they never mentioned anything being owed. I received an email today,stating they had been trying to contact me to deliver my bike (my number is still the same for over 11 years now) and for me to make a payment over the phone for the deductible. Mind you I had already spoken to two people there who knew I was leaving town and told me to just call them when I returned so they could deliver my bike. Still no mention of a deductible. Spoke to the service manager name Shane who was there when I dropped off my bike and he also never mentioned a deductible. Now he says, I owe a $50 deductible. I asked him why no one ever mentioned it before and he tells me most people read their warranty and know what is covered. WTF type of customer service is that. Then I asked to speak with the General Manager and gets passed around several times to only end up talking to the Setvice Manager Shane again. Who then tells me, he spoke to the General Manager and the General Manager agreed with him regarding the $50 deductible that was never mentioned to me. Please note, as long as Ive been on the bike set have ove ever experienced this type of customer service. I will never refer another motorcyclist to Falcon Fury nor will I ever purchase another motorcycle from them. They have gone down drain from 3 years ago.