1 Jan, 2018 → by ClaimboUser457239
service turned off

2

We have lived at this home since Feb 2012. I have called Comed 3 times, set up my account 3 times online and still sent no bill. 5 days ago they came to my door and shut off my power, and since this time I have found out that the reason they shut it off was because there was no name on the bill. I told them well how many times does one have to call and be told that this would be resolved and I should receive something with in 4-6 weeks. They told me that it is not there problem and that a past due amount from 7 years ago needs to be paid before they can turn it back on (different address). I told them that I filed Bankruptcy and that this should have already been taken care of. Needless to say I am sitting here in a 30 degree home with no electricity, except a generator that I had to rent, and paying $30 a day in gas, for a total of $75 a day. I got my lawyer involved and it was supposed to be turned on Friday and here it is Monday am and still nothing. I am pretty sure that when I call them in a couple of hours they will tell me something else so that they do not have to actually have to do anything to quick. Why does it take 5 minutes to turn it off and over 5 days to turn it back on? I will be reporting them to the BBB and also they need to take into account that if they know someone is using the energy and they have the actual homeowners name why not send the bill to them. Also there are people who do have medical issues, like diabetes, use of oxygen, etc. these people have no sympathy or even any brains at all. Spoke to 4 different people and no one seems to know what they are doing. They tell me that everything is recorded, then why is is I have to explain the same thing to everyone at the place, but when it comes to what they say, they tell me that I have been told the same thing before?
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