I am a customer of Ecm I've had nothing but trouble with this company I am trying to reach the CEO Jose Rimerez but I am having a difficult time doing that seems like whoever I speak to in parts department or customer service just brushes me off and could care less about my issues they had me wait six months for a part for my refrigerator only to tell me sorry we can't get it I'm waiting now almost 2 weeks for light ballis because the man came with the wrong ones I have no lights in my kitchen I paid for the service and have nothing but head aches and dissatisfaction!! It bothers me that this company gets away with this they charge so much for their services and they treat customers unfairly I would never renew my contract and also tell my friends that also have them and have trouble to not renew next year beware of ecm