Dear Sir/ Madam, I was at ADNOC fuel station AL RAMZ 668 Station number to fuel my car at 21:49 pump no 8 receipt number 440845. I inserted my credit card for amount of AED 125 and it was approved and i wanted to fill the fuel, However the fuel handle which goes in the car carrying the fuel was defective and i immediately informed the service attendants Mr. Ronni ID 11668 & Mr Karan ID 14039, However both these staff said there was no problem with the noozle/ handle and they said there was problem with my car. I tried to make them understand that the automatic stopper (which stops when the tank is full) is not functional properly. They were not ready to listen to me and for more than 5 minutes were aruging with me that the car is having issue and not the noozle/ handle. I asked them to assist me they said we are very busy and it was my job to fill the fuel after 5 pm. As the noozle/ handle was not functional properly this could had caused hazzard of spilage. I repeatedley asked assistance which they were not ready to assist. Finally when finished fueling the car, I waited for the next car to check if was it really defect in my car or was there really a problem with the noozle/ handle. Finally when the next car started to fuel the same issue was faced by the Customer and then finally the service attendant accepted saying in my car there is no problem in may car and the problem is with the noozle/ handle. I asked the staff that i wanted to speak with the Manager of the fuel station and he said the Manager is not available. The 2 staff at the service station were arrogant Mr. Ronni ID 11668 & Mr Karan ID 14039 and were not ready to listen to customer query, My wife called the toll free number 800300 for 3 times who gave extension numbers to speak with each time. Finally they told us to contact the Supervisor Mr. Noufal who came to the attendants and the fueling place to know what is the issue all about. He assured that he will log a complaint about it. Similarly i noticed 1 car door open and the person fueling his vehicle, I notified the Supervisor about it. Hope the service attendants will be there to assist customers, which will reduce any hazards in case of faulty equipment. Warm regards, Wilson Cardoza