I should have known better than to meet with Castle Windows when they insisted that my husband and I both be present, as this is not an easy task for us. The sales person was a fast talker and told us we had to make a decision right then if we wanted the discussed price. Again, we should have walked away. We paid close to $6, 000 for 11 windows. They measured incorrectly twice and brought the wrong style of window once. It was months and months before all of the windows were installed. Customer service was not very friendly and I never received an apology. They they were not tidy and tracked dirt all though the house. One of the windows is very hard to open. Another can't be opened without the window falling forward into the tilt position. They now call me up to four times a day (and hang up if I don't answer) to see if they can offer me any other services. I would not recommend them to anyone.