11 Mar, 2021 → by ClaimboUser228757
Service performed on my vehicle

2

On March 3rd 2021 i went to the pep boys at 7440 W Peoria Ave in Peoria Az, my fuel gage was not working. I had an engine diagnostic check done it was determined i needed a fuel pump. I believe i was over charged for the labor conducted the amount was 772.42 total just to install. I had the work done because i needed it done in order to register my vehicle along with passing the smog test. Three days later on 3-6-21 after getting off of work i started my car and the gage was not working again, i went straight to the pep boys and explained what had happen.The manager at the time asked me when could i bring it back in to be looked at i told him the following week after i completed my work week. On 3-10-21 i returned to pep boys to fix the problem . They explained to me that they needed to drop my fuel tank to check if there were other issues keeping the pump from performing at a price of $359.32 and replace the fuel tank for $617.55 i told them i would think about it considering i just spent $772.42 for the pump with no results. I asked is it possible to have gotten a bad pump they said yes.So i asked if they could check that out ( install another pump) they said they would I watched from the waiting room next to the bay while they drove it in.I never observed a new pump being switched out.They pulled the car back around front and handed me the keys and said that it was good.They never gave me new paperwork, i got in my car started it and the gage was still not working so they lied to me about the work performed.Because the gage was still not working i was not sure how much gas was in the vehicle so i went across the street to a service station and attempted to put gas in, and was enable to put gas in the car for whatever reason the gas overflowed out of the car as if i had a full tank of gas.Even before the car was taken in i still was able to put gas in with gage not working now i can't even do that.I don't believe i was treated in a fair professional manner by the store and they made my situation worse than it was before, now i have to spend more money to correct what was a simple fix i feel it's not right
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of The Pep Boys you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.